Tools we use
- React, Redux, Backbone.js, Marionette.js
- Jasmine, Jest and Nightwatch
- Webpack, Babel and ES6
- Modular and functional CSS with Help Scout Seed
- Component-based design systems with Help Scout Blue
- Java (APIs)
- MySQL, PostgreSQL and MongoDB
About the role
- The engineering team currently has thirty-two people, twelve of whom work on the JS and PHP powering the Help Scout web app. On a typical day you may help a customer with an issue, work on a new feature, enhance our editor, update a third party integration or enhance our onboarding experience. On any given project, you will be using React/Redux or Backbone/Marionette to create delightful experiences that communicate with internal APIs, integrate with 3rd party services and are tested with Jest or Jasmine.
- Our engineering teams work in two-week iterations, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review using video and screen-sharing as needed. We have invested heavily in local Docker development and cloud-based continuous integration and delivery so you can get setup fast and your development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
- Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
- Since the Help Scout web app depends on PHP passthroughs between the APIs and front-end, you will have opportunities to write some PHP. Experience with PHP and/or other object-oriented languages will be necessary for you to do excellent work across our stack.
- Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.
- You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
- You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA (9AM - 6PM ET).
- You are experienced with modern JS development practices and frameworks including ES6 and React / Redux. You’ve worked on JS projects at scale and feel confident solving complex problems.
- You are comfortable extending a large Backbone apps and have a solid understanding of the best practices. Marionette experience is a bonus but not required. You won't have trouble picking it up.
- You are experienced with JS/CSS code quality tools, preprocessors and build tools.
- Your code and interactions are not only reliable and smooth across current browsers, but they can also be read, maintained and understood easily by other engineers on your team.
- You are an excellent communicator who can write and speak with empathy for our customers and team. Clear communication is super important in a remote culture like ours.
- You believe in writing thorough unit and integration tests and have at least tried TDD. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test.
- You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
- You are helpful and empathetic and care about building on our company culture that embraces these qualities.
- Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
- Work anywhere - Provided you have 4 hours of overlap with the east coast. We’ll fly you to Boston for a week of new employee on-boarding and buy your home office furniture or help you pay for a co-working space.
- Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy.
- Long-term/Short-term Disability Insurance & Life Insurance - we cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider.
- International Benefit Stipend- If you’re based outside the US, you’ll receive a monthly stipend that goes towards covering medical insurance, long and short-term disability, and accountant costs.
- Flexible vacation - Take time off when you need it, we trust you.
- Paid parental leave, including adoption and foster care- 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
- 401k with 1% match- 1% Retirement Plan matching for both US and International Employees
- Personal development stipend - Up to $1,800 per year to improve your craft
- Great tools - Each employee receives a Mac laptop and 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need.
- Complete transparency - Everyone has full access to business metrics and financial information about the company.
Help Scout is made by roughly 70 people in 40+ cities around the world, all with a passion for excellence in their craft.
We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 8,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
Designed to go the distance
Our mission is to foster the world’s customer-centric businesses by providing tools that serve customers in the most human, helpful way. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
We’re builders without borders
Our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life harmony seriously, too, as we want every career at Help Scout to be a long and satisfying one.
Diversity & Inclusion
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.